Decoding your first month

The standard government work-device build; public officers also commonly use GSIB to refer to the work laptop running that build.

Also heard as: GSIB laptop, work laptop, government laptop

Microsoft's cloud productivity and collaboration suite, including services such as Outlook, Teams, SharePoint and OneDrive.

Also heard as: Microsoft365, Office 365, O365

Microsoft's cloud-hosted SharePoint service, commonly used for team sites, document libraries, archives and knowledge repositories.

Also heard as: SharePoint, SharePoint site, SPO site

Context: This intentionally collides with Senior Presiding Officer in the existing dataset.

The official directory for finding Singapore government organisations, public services and officers' contact details where published.

Also heard as: Government Directory, Singapore Government Directory Interactive

A government account used by public officers to access supported government technology services, generally based on the officer's official government email identity.

Also heard as: WOG account, government ID

Microsoft's former name for its cloud identity and access-management service, now called Microsoft Entra ID.

Also heard as: Azure AD, Microsoft Entra ID, Entra ID

Context: Government documentation and access-group names may still use AAD even though Microsoft renamed the product in 2023.

A plan for sustaining or restoring critical services when normal operations are disrupted.

Also heard as: business continuity planning

A Digital Workplace service that lets public officers access or synchronise their work calendar remotely.

Also heard as: Calendar Sync, calendar synchronisation

A file-security capability that isolates potential threats and reconstructs clean file content before it reaches a government work device.

Also heard as: Content Disarm & Reconstruction

Context: This intentionally collides with Common Data Representation in the existing dataset.

GovTech's newer cloud-based work-laptop environment, intended to replace non-SE GSIB over time.

Also heard as: Comet laptop, Comet device

A formal request to modify an approved system, project, configuration, scope or service. The proposed change is normally reviewed for impact and approved before implementation.

Also heard as: change request, change request form

Context: In technology and project contexts, a CR generally seeks approval to change something, while an SR requests access, support or a standard service.

A cloud ERP initiative designed to standardise and centralise corporate services for participating statutory boards.

Also heard as: Project Cumulus, Cumulus ERP

An Outlook or Exchange group address used to send one email to multiple recipients.

Also heard as: mailing list, distribution group, contact group, email list

Controls on government-issued devices that monitor or block risky transfers of sensitive data through email, uploads and other channels.

Context: This intentionally collides with Digital Learning Platform in the existing dataset.

A suite of productivity tools and digital enablers for public officers, including services such as CalSync, DLP and Secure Internet Surfing.

Also heard as: Digital Workplace suite

An internet or government-furnished device enrolled with the government's endpoint-management and security controls.

Also heard as: Government-Managed Device

The central HR and payroll administration system rolled out for government ministries.

Also heard as: HR and Payroll, HRP system

A Ministry of Defence information-security authentication card.

Also heard as: ISAC card, ISAAC, ISAAC card

Context: The official abbreviation is ISAC; 'ISAAC card' is a common misspelling or mishearing.

The Civil Service College's digital learning platform for public officers.

Also heard as: LEARN App, Learn.gov.sg

A GSIB work device without the Secured Email features, used for access to internet-facing and government technology services.

Also heard as: non-SE-GSIB, non secured email GSIB, non-Secured Email GSIB

Context: GovTech documentation states that Comet will eventually replace non-SE GSIB.

A physical Public Service identity or benefits card issued to eligible officers; functions and retention arrangements vary by ministry and employment status.

Also heard as: PS-Card, Public Sector Card

An Outlook data-file format that can contain email, contacts, calendar items, tasks and locally stored archives.

Also heard as: .pst, Outlook Data File, Outlook archive, PST file

Context: This intentionally collides with several existing PST meanings.

Software automation used to carry out repetitive, rules-based tasks across business systems.

Also heard as: robotic automation

A physical authentication token used with older GSIB access arrangements to generate a rotating one-time code.

Also heard as: GSIB token, RSA SecurID, RSA key fob

Context: Still encountered during GSIB-to-Comet migration and equipment returns; exact authentication arrangements vary by agency.

A GSIB device configured with Secured Email capabilities.

Also heard as: SE-GSIB, Secured Email GSIB

A government remote-browsing service that lets public officers access the internet more safely from work devices.

Also heard as: Safe Surfing, secure browsing

A support or fulfilment request raised through the relevant service-management process; for example, an SIS SR may be required for whitelisting.

Also heard as: service ticket, request ticket

Context: The exact request system and workflow vary by service and agency.

The government technology access identity used by officers and vendors for supported platforms and services.

Also heard as: Tech Pass

A discussion-based exercise in which participants work through a simulated scenario to test plans, decisions and coordination.

Also heard as: table-top exercise, table top exercise

The Singapore Government's central agency providing corporate shared services such as human resources, finance and procurement support.

Also heard as: VITAL Shared Services

A shared government Microsoft identity-directory context used for access groups, including groups used to manage access to services such as Secure Internet Surfing.

Also heard as: WOG AAD group, Whole-of-Government Azure M365 AAD group

Context: AAD is the former Microsoft product name; current Microsoft terminology is Microsoft Entra ID, although government group names and documentation may retain AAD.

A mobile front end that gives public officers access to employee services such as leave, salary information and workplace functions.